TERMS & CONDITIONS

This website is operated by Innila Foods. Throughout the website, the terms “we,” “us,” “our,” and “Innila Foods” refer to the business operating this website and providing its products and services.

• Innila Foods takes care to provide accurate information about our food products, including product names, ingredients, pack sizes, and other relevant details.
• Product images displayed on the website are for illustrative purposes and may vary slightly from the actual product or packaging.
• Product availability may change from time to time.
• Minor variations in appearance, colour, texture, or packaging may occur due to the nature of food products and manufacturing processes.
• Customers are advised to check the product label and ingredient information before consumption.

By placing an order through our website, you agree to provide accurate and complete information required for processing and delivery.

Once an order is successfully placed, an order confirmation may be provided through the contact details supplied by the customer.

Innila Foods reserves the right to accept, reject, or cancel an order in circumstances including, but not limited to:

• Product unavailability or stock limitations
• Incorrect pricing or product information
• Payment-related issues
• Delivery/serviceability limitations
• Suspected fraudulent or unauthorized transactions
• Other circumstances beyond our reasonable control

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

Orders may be cancelled only where cancellation is permitted before processing or dispatch.

Once an order has been processed or dispatched, cancellation may not be possible due to the perishable or food-related nature of our products.

Customers are requested to contact Innila Foods Customer Support as soon as possible if they wish to request a cancellation.

All product prices displayed on the website will be shown in Indian Rupees (INR) and will include applicable taxes where required.

Shipping or other applicable charges, if any, will be displayed during the checkout process before the order is confirmed.

Innila Foods reserves the right to modify product prices, offers, discounts, or promotions at any time without prior notice. Such changes will not affect orders that have already been successfully confirmed, except where an obvious pricing or technical error has occurred.

We may accept payments through secure and authorized payment gateways and other payment methods made available on our website.

Innila Foods does not directly store customers' credit card, debit card, or other sensitive payment credentials. Payment information is processed through the relevant payment service provider in accordance with its applicable terms and security practices.

Our products may contain or may be processed in facilities that handle various ingredients, including ingredients that may cause allergic reactions.

Customers are responsible for reviewing the ingredient, allergen, and nutritional information provided on the product packaging or website before purchasing or consuming a product.

Innila Foods cannot be held responsible for allergic reactions or adverse effects resulting from ingredients or allergens where appropriate product information has been provided.

If you have a specific food allergy, intolerance, or dietary restriction, please contact us before placing your order if you require clarification about a product.

Orders are delivered according to our Shipping Policy. Delivery timelines provided on the website are estimates and may vary depending on the destination, courier service, weather, festivals, logistics, and other circumstances beyond our control.

Customers are responsible for providing accurate delivery and contact information.

Refunds and replacements are governed by our Refund & Returns Policy.

As our products are food items, returns are generally not accepted. Refunds or replacements may be considered for eligible cases such as receiving a damaged, spoiled, defective, or incorrect product, subject to verification.

Customers agree to use the website only for lawful purposes. You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to our website or systems.
• Interfere with the operation or security of the website.
• Copy, reproduce, distribute, or misuse website content without permission.

All content available on the Innila Foods website, including but not limited to logos, brand names, product images, photographs, graphics, text, designs, videos, and other materials, is owned by or used with permission by Innila Foods and is protected under applicable intellectual property laws.

No part of the website may be reproduced, copied, modified, distributed, or commercially used without prior written permission from Innila Foods.

Any discounts, promotional offers, coupons, or special campaigns provided by Innila Foods may be subject to additional terms and conditions.

Innila Foods reserves the right to modify, suspend, or withdraw any promotional offer without prior notice, subject to applicable requirements.

Innila Foods takes reasonable care to ensure the quality and accuracy of the information provided on the website. However, we shall not be responsible for losses or issues arising from circumstances beyond our reasonable control, including delivery delays, courier disruptions, technical failures, or incorrect information provided by customers.

Our products should always be consumed and stored according to the instructions provided on the product packaging.

Customer information collected through the website will be handled in accordance with our Privacy Policy. By using our website and placing an order, you acknowledge and agree to the collection and use of information as described in that policy.

Innila Foods reserves the right to update or modify these Terms & Conditions from time to time.

Any updated version will be published on this website with the revised effective date, where applicable. Continued use of the website after such changes constitutes acceptance of the updated terms.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising in connection with these Terms & Conditions or the use of the website shall be subject to the exclusive jurisdiction of the courts in Dindigul, Tamil Nadu, unless otherwise required by applicable law.

For questions, concerns, product-related queries, or assistance regarding these Terms & Conditions, customers may contact Innila Foods Customer Support through the official contact details provided on our website.

Thank you for choosing Innila Foods.